Your Privacy Is Our Priority

naga88 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how we collect, use, store, and protect your personal information when you use the naga88 website, app, or related services.

This privacy policy applies to all registered and unregistered users of the naga88 platform. Please read this policy in full before using our services. If you disagree with any part of this policy, please refrain from using our services.

naga88's privacy policy and our terms and conditions should be read together, as both apply to your account and use of our services.

naga88 collects information from you for various purposes. The types of information collected are described in detail below:

2.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• National ID number or passport number (as part of the KYC process)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)

2.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• Device information: IP address, device type, operating system, browser type and version
• Usage information: pages visited, session duration, click patterns
• Transaction records: deposit, withdrawal, and gaming history
• Communication logs: records of interactions via live chat and email

2.3 Verification-Related Information

To ensure secure transactions and prevent fraud, we may collect scans or photographs of identity documents and, in some cases, proof-of-address documents as part of the KYC (Know Your Customer) process.

naga88 uses the collected information only for the following legitimate purposes:

• Account management: To create, maintain, and secure your account.
• Service delivery: To provide gaming services, bonuses, and promotional offers.
• Financial transactions: To process deposits and withdrawals and to ensure transaction security.
• Customer support: To resolve your questions and complaints.
• Security and compliance: To prevent fraud, money laundering, and other illegal activities.
• Service improvement: To improve the quality of the platform and add new features.
• Communication: To send important updates, promotional information, and service-related notifications.
• Responsible gaming: To follow responsible gaming principles and identify problematic gaming behavior.

We never sell your personal information or use it for third-party marketing purposes. All our data use is limited to delivering and improving our services.

Cookies and similar tracking technologies are used on the naga88 platform to improve your experience.

4.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform. They maintain login sessions and ensure security.
• Performance cookies: Collect anonymous data about website usage that helps us improve the quality of our services.
• Functionality cookies: Help remember your preferences (such as language and other settings).

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

naga88 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), game software providers, and IT support services. These partners receive only the information necessary to perform their services and are required to comply with our privacy policy.

5.2 Legal Obligations

We may be required to provide relevant information based on a court order, legal process, or a valid request from a government authority.

5.3 Fraud Prevention

Information may be provided to relevant authorities when needed to investigate fraud, money laundering, or any other illegal activity.

5.4 Business Transfers

If there are future changes to naga88's business structure (merger, acquisition, etc.), user information may be transferred to the relevant party. In such cases, we will notify you in advance.

naga88 has adopted industry-standard security measures to keep your personal information secure:

• SSL encryption: All data on our platform is secured through SSL (Secure Socket Layer) encryption, which ensures that all communication between you and our servers remains encrypted.
• Secure servers: Advanced firewalls and security protocols are used on our servers.
• Access controls: Only authorized staff can access the necessary information, and all are bound by strict confidentiality agreements.
• Regular security audits: Regular security audits are conducted to identify vulnerabilities in our systems.
• Password security: Passwords are stored using hashing technology — no staff member can view your password.

While we strive to ensure the highest level of security, no data transmission over the internet is completely secure. We take all reasonable measures, but we cannot guarantee absolute security.

As a user of naga88, you have the following rights:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable timeframe.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may contact us to request a correction.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or regulatory requirements.

7.4 Right to Opt Out of Marketing Communications

You may request at any time to stop receiving our promotional communications. To do so, contact our support team via live chat or email.

7.5 Data Portability

You may request to receive the information we hold about you in a structured, commonly used format.

If the naga88 platform contains links to third-party websites and you follow those links, the privacy policy of that site will apply. Our privacy policy applies only to the naga88 website and services.

We have no control over and take no responsibility for the privacy practices of third-party websites or how they handle your information. We recommend reading the privacy policy of any third-party service before using it.

naga88 is an adult gaming platform and is intended only for those aged 21 or above. We do not intentionally collect personal information from anyone under the age of 21.

If we suspect or learn that a minor has registered on our platform, we will immediately close their account and delete the associated information. If you are aware of any such case, please notify our support team.

naga88 retains your personal information for as long as necessary. The retention period depends on the following factors:

• Account information: For as long as the account is active, and for as long as needed to meet related legal obligations after the account is closed.
• Transaction records: Retained for a specified number of years in accordance with financial regulatory requirements.
• KYC documents: Retained for the period specified under applicable regulatory rules.
• Communication records: Retained for a specified period to improve the quality of customer support.

Once the retention period ends, we securely delete or anonymize the information so that you can no longer be identified.

naga88 reserves the right to change or update this privacy policy when necessary. For any significant changes to the policy, we will notify you in the following ways:

• A notice will be displayed prominently on the website.
• Registered users will be notified by email.
• Sufficient notice will be given before the updated policy takes effect.

If you continue using the naga88 platform after any changes, it will be understood that you have accepted the updated privacy policy. The "Last Updated" date at the top of this page always reflects the most recent version of the policy.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is always ready to assist you.